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Comando Audio, Inc.

Return, Exchange, and Warranty Claims Policy

Last updated: October 27, 2026

Thank you for choosing Comando Audio, Inc. This policy explains how to request a return, exchange, or warranty evaluation for purchases made directly through our online store.

Please read before installing or using your product:

• Voluntary returns and exchanges must be requested within 30 calendar days from the date of delivery.

• Products returned because you changed your mind must be new, unused, uninstalled, and in their original packaging.

• Burned voice coils caused by excessive power, clipping, improper installation, misuse, or operation outside the product’s specified limits are not covered by the limited warranty.

• The 30-day return period is separate from the applicable product warranty. Nothing in this policy limits rights or remedies that cannot legally be excluded.

1. Voluntary Returns

You may request a return within 30 calendar days after date of delivery your order if the product is new, unused, uninstalled, and in its original packaging, with all included accessories, manuals, and components.

Please provide your order number or other reasonable proof of purchase. Return eligibility is subject to inspection after we receive the product.

These condition and packaging requirements apply to voluntary returns; they do not automatically disqualify a defective-product or warranty claim.

2. Requesting a Return

To submit a request through your account:

1. Log in to our online store.

2. Open My Orders and select the order.

3. Select Return Request.

4. Choose the item or items.

5. Explain the reason for your request.

6. Submit the request and retain your confirmation.

If you checked out as a guest or cannot access your account, email support@comandoaudio.com with your order information and request.

We aim to respond within 1–3 business days. Business days are Monday through Friday, excluding public holidays observed by our office. This is an initial-response estimate, not a guarantee that an inspection or warranty evaluation will be completed within that time.

Please obtain return authorization and shipping instructions before sending a product. Authorization allows us to receive and evaluate the item; it does not guarantee a refund, exchange, or warranty approval. Unauthorized shipments may be delayed while we identify the order and contact you.

3. Return Shipping

For voluntary returns, including purchases made by mistake or products that did not meet your expectations, you are responsible for return shipping. Original outbound shipping charges are nonrefundable for these returns, except where applicable law requires otherwise.

For an incorrect item or an item confirmed to have arrived defective or damaged, Comando Audio will provide prepaid return shipping or reimburse reasonable, approved return shipping costs.

Warranty-service shipping costs are governed by the applicable product warranty, except where applicable law requires otherwise. We will explain any customer-paid shipping costs before you send the product.

Package the item securely and retain tracking information and proof of shipment.

4. Incorrect, Damaged, or Defective Products

Inspect your order promptly after delivery. If an item is incorrect, damaged, or appears defective, contact support@comandoaudio.com as soon as reasonably possible.

Include your order number, a description of the problem, and available photographs of the product and packaging. Keep the packaging when reasonably possible to assist with a shipping-damage claim.

Stop using a product if continued operation could cause additional damage or create a safety risk. A delay in reporting does not automatically eliminate rights available under applicable law.

5. Items Excluded from Voluntary Returns

The following are not eligible for change-of-mind returns when clearly identified as final sale before purchase:

• Spare-part and repair kits.

• Sale or clearance items designated Final Sale.

These exclusions do not eliminate remedies for incorrect, defective, or misdescribed products under the applicable warranty or law.

6. Exchanges

Request an exchange within 30 calendar days after delivery date. Products must meet the conditions for voluntary returns.

Exchanges are subject to availability and must be for a product of equal or greater value. You must pay any price difference and applicable shipping charges disclosed before the exchange is completed.

Defective-product replacements are handled under the applicable warranty or legal remedy, rather than these voluntary exchange conditions.

7. Limited Warranty and Burned Voice Coils

Warranty duration, eligibility, covered defects, and available remedies are stated in the applicable written product warranty provided or made available before purchase.

BURNED VOICE COILS — COVERAGE EXCLUSION

Burned, scorched, melted, or otherwise heat-damaged voice coils are not covered when the damage results from excessive electrical or thermal stress, misuse, or operation outside the product’s specified limits. This includes damage caused by:

• Excessive power or sustained operation beyond the product’s rated limits.

• Amplifier clipping or distorted signals that cause overheating.

• Incorrect wiring, improper impedance configuration, or improper installation.

• Improper settings or use contrary to the product’s installation and operating instructions.

When inspection supports one of these excluded causes, the damage is ineligible for free warranty repair, replacement, or reimbursement.

A burned coil alone does not conclusively establish misuse. We will evaluate whether the failure resulted from an excluded cause or a covered defect in materials or workmanship. This exclusion does not override coverage for a manufacturing defect or any remedy required by applicable law.

Installation or service by an independent technician does not, by itself, invalidate warranty coverage. Damage caused by improper installation or repair may be excluded.

8. Warranty Evaluation and Written Decisions

To request evaluation, email support@comandoaudio.com with:

• Your order number or other reasonable proof of purchase.

• The product model and serial number, if available.

• A description of the symptoms and when they began.

• Available photographs or videos.

• Relevant installation and equipment information, if requested.

We may require physical inspection and testing. We will explain the return procedure and provide an estimated evaluation timeframe.

If coverage is denied, we will provide a written explanation identifying the applicable exclusion and the inspection findings supporting the decision. You may request available supporting photographs or test results and submit additional information for reconsideration.

No paid repair, diagnostic charge, or chargeable return shipment will be undertaken without prior disclosure and your authorization.

9. Refunds

After receiving and inspecting a returned product, we will notify you whether the refund is approved and explain any denial.

Approved refunds will be issued within 10 business days after approval, or sooner where required by law, to the original payment method. 

Your payment provider may require additional posting time. If you have not received the refund within 15 business days after approval, contact support@comandoaudio.com.

10. Questions, Reconsideration, and Legal Rights

If you disagree with a decision, email support@comandoaudio.com with your order number, the reason for your disagreement, and any additional evidence. We will review the information and provide a written response.

This internal review process does not restrict your right to pursue other remedies available by law.

This policy does not disclaim implied warranties or exclude rights that cannot lawfully be waived. Where applicable law provides greater protection, that law controls.

Updates apply prospectively and will not reduce warranty coverage or other rights associated with earlier purchases.

Customer Support: support@comandoaudio.com